Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

My Pearl Flowers delivers hand-arranged flowers from our Paterson studio, Monday through Saturday. Every arrangement is designed by Malik and his team the day it goes out.

Same-Day Delivery: Order by 2:00 PM Monday-Saturday and we deliver the same day within our local delivery area. Orders placed after 2:00 PM are delivered the next business day. We do not deliver on Sundays or major holidays; orders placed on Sunday go out Monday.

Delivery Area and Fees: We deliver throughout Paterson and nearby towns including Clifton, Wayne, Woodland Park, Little Falls, Cedar Grove, Garfield, Lodi and Montclair. The delivery fee for your address is shown at checkout before you pay. Not sure if we deliver to your address? Call (516) 567-6662.

Delivery Times: We deliver between 10:00 AM and 6:00 PM. We cannot guarantee a specific hour, but if you have a timing need, tell us in the order notes and we will do our best to meet it. Funeral deliveries are always timed to arrive before the service.

Hospitals and Funeral Homes: For hospitals, include the patient's full name, the hospital name and room number if known. Flowers are delivered to the front desk or nursing station. Most ICU and maternity units do not allow flowers; if a delivery is refused, we will contact you. For funeral homes, include the name of the deceased and the date and time of the service.

If No One Is Home: Our driver will leave the arrangement in a safe, sheltered spot and notify the recipient when possible. In very hot or freezing weather we will not leave flowers outside; we will try to reach the recipient by phone and, if needed, attempt delivery again the next business day.

Business Deliveries: Business deliveries are made during business hours and left with reception. Please include the recipient's department or floor.

Holidays: Valentine's Day, Mother's Day and the days around Christmas are our busiest days. Please order at least two days ahead to guarantee your date.

Incorrect Addresses: Please double-check the address and phone number. If a delivery cannot be completed because of an incorrect address, a redelivery fee may apply.

Questions? (516) 567-6662 - [email protected] - 238 Lindbergh Place, Paterson, NJ 07503

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.